Introduction
Our website address is: http://eva-livingsupportservicesinc.com.
EVA-LIVING Support Services Inc. (“EVA-LIVING,” “we,” “our,” “us”) is committed to protecting the privacy, dignity, and rights of all clients, staff, and visitors. We comply with the Personal Health Information Protection Act (PHIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and the Accessibility for Ontarians with Disabilities Act (AODA).
This page outlines how we collect, use, and safeguard personal information, as well as how we ensure accessible and inclusive services for all individuals.
Privacy Policy
Collection of Personal Information
We collect personal and health information only as necessary to provide care and services. This may include:
- Payment and billing details.
- Contact details (name, phone, address, email).
- Health information required for care planning.
Use of Information
Information is used strictly to:
- Deliver quality care and services.
- Communicate with clients and families.
- Meet legal, regulatory, and reporting requirements.
Disclosure of Information
We do not share personal information without consent, except where required by law or in emergencies to protect health and safety.
Safeguards
- Secure physical and digital storage.
- Access is limited to authorised personnel.
- Regular reviews to ensure compliance with PHIPA and PIPEDA.
Client Rights
Clients have the right to:
- Access and request corrections to their records.
- Withdraw consent for information sharing, subject to legal and safety requirements.
- Ask how their information is collected, used, and shared.
Accessibility Policy
Commitment
EVA-LIVING is committed to providing services that are accessible, inclusive, and respectful of the dignity and independence of persons with disabilities.
Accessible Services
- Services are provided in compliance with AODA requirements.
- Alternate formats (e.g., large print, electronic documents) are available upon request.
- Staff are trained to support clients with visible and invisible disabilities.
Assistive Devices, Support Persons & Service Animals
- Clients may use personal assistive devices during service.
- Support persons are welcome in all interactions.
- Service animals are permitted in facilities in compliance with AODA.
Feedback
We welcome feedback on our accessibility practices. Clients can provide feedback by phone, email, or in writing. All feedback will be reviewed, and responses will be provided in a timely manner.
Contact Information
For privacy concerns or accessibility feedback, please contact:
EVA-LIVING Support Services Inc.
Email: contact@eva-livingsupportservicesinc.com
Phone: +1 416-000-0000
Policy Review
This Privacy and Accessibility Policy is reviewed annually to ensure ongoing compliance with PHIPA, PIPEDA, and AODA, and to reflect best practices in client care and inclusivity.